ANTECO
Antique Electric Cooperative, Inc. (ANTECO) values your privacy and is committed to ensuring that your personal data is protected i n accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act o f 2012. This Privacy Notice explains how w e collect, process, store, and protect your personal data when you avail o f our services.
- Personal Data We Collect
We collect various types of personal data t o provide and manage our services, including but not limited to:
- Personal Identification Information: Full name, address, contact number, email address, identification numbers (e.g., Tax Identification Number, Government ID numbers).
- Billing Information: Billing address, meter readings, and consumption records.
- Payment Information: Bank details, payment history, and other financial data related to billing.
- Service Connection Information: Account details, service history, and maintenance records.
- Customer Feedback and Inquiries: Any information you provide during inquiries or customer service interactions.
- Purpose of Data Collection
We collect your personal data for the following purposes:
• To process applications for electric service connections.
• To manage and maintain service accounts, including billing and
payment collection.
To address customer inquiries, complaints, and service requests.
• To maintain compliance with regulatory and legal requirements.
• To conduct safety checks and maintenance on the electric network.
3. Data Sharing and Disclosure
Your personal data may be shared with the following entities under certain
circumstances:
• Service Providers: Third-party entities that provide support services such as meter reading and bill distribution.
• Government Authorities: Bureau of Internal Revenue for Tax Reporting, Department of Social Welfare and Development (DSWD) for Lifeline Consumers. Regulatory agencies such as the Energy Regulatory Commission (ERC) or the National Electrification Administration (NEA) when required by law.
• Law Enforcement: In compliance with legal orders, subpoenas, or other law enforcement requests.
ANTECO ensures that any third parties who access your personal data are bound by appropriate confidentiality and data protection obligations.
4 . Storage of Personal Data
All data are securely stored in the offices of the cooperative. We may create a copy of your personal data and retain the information we obtain from you at a location outside of the cooperative as encrypted data. These data are for backup
purposes only. To guarantee that your data is handled securely and in compliance with this privacy notice, we shall take all reasonably required actions.
5. Data Retention
We will retain your personal data only for as long as it is necessary for the purposes for which i t was collected, or as required by applicable laws and regulations. After this period, your data will be securely disposed of or anonymized.
6. Your Data Privacy Rights
As a data subject, you have the following rights under the Data Privacy Act:
• Right to Access: You may request a copy of your personal data that we hold.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your personal data,
subject to legal and contractual obligations.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your personal data has been misused.
7. Data Protection Measures
ANTECO takes appropriate technical, organizational, and physical security measures to ensure the confidentiality, integrity, and availability of your personal data.
8. Contact Information
If you have any concerns or inquiries regarding this Privacy Notice or the processing of your personal data, you may contact our Data Protection Officer at:
Office of the Data Protection Officer
ANTECO Main Office, Brgy. Funda-Dalipe, San Jose de Buenavista, Antique
(036) 540 4009
dpo@anteco.com.ph
9. Updates to the Privacy Notice
ANTECO reserves the right to amend this Privacy Notice from time to time.
Any changes will be posted on our official website or other communication channel